Rettelser

1.- I would contact the client to know in detail what the problem is and to know, effectively, whether or not it is covered in my training.

If so, I would study the company's policies again to find the right answer to such a problem.

It would respond to the brevity of the client's claim to show that there is a real interest in solving the problem 2.- It would be empathetic.

I would put myself in the place of those who claim and demonstrate that I understand their situation, that will calm the spirits.

I would explain in detail what the company's policies are regarding the problem and the specific reasons why it is not covered by the return policies.

I would try to offer you an alternative solution that is covered by company policies and that is as close as possible to the response that the customer expects to obtain 3.- On a relatively slow day I would spend my time thinking about the solutions and answers to the possible problems that may arise.

The type of complaints you could receive and what the steps would be to give a satisfactory response to the client.

On a relatively busy day, I would give priority to the more complicated complaints, and with more difficult clients, since in general they are the ones that exert more pressure and need more time 4.- Because it is a job with a fixed remuneration, long term and that adapts to my schedules.

It is a job in which I already have experience, as far as customer care is concerned (I worked as a receptionist and operator).

And also because I handle the languages ​​that are requested, French and Spanish.